Are you certain your e911 is working on your magicJack? Yesterday mine was. I permitted it critical week as soon as I to be registering my new device. All of sudden this morning it to be disabled. This doesn’t seem to be a big thing till you actually have actually an emergency and also thought you had emergency 911 enabled. Except Dan disabled that without telling us first.

And so that begins… magicJack is beginning to include extra charges similar to every various other voip service. It began with contact forwarding. Over there was also a nebulous “administrative regulatory fee” once I to buy the magicJack to add 2014. Climate this email came this morning native “Dan” making use of noreply

Dear customer:

This is no a bill, however a choice for friend as defined If you decision you will not pay, you perform not need to take any kind of action.

You are watching: Magic jack 911 fee

Due to current changes, magicJack will begin to fee for 911 solutions for 911 capability. If you decision to continue to get certain minimal 911 call privileges as described in our TOS, friend will should go to and also fill out the essential forms and give new debit/credit card information.

magicJack will certainly not profit by collecting this pass through charges for the 911 authorities.

The charges will be billed annually by email and also may price anywhere indigenous $6.00 to over $60.00 a year. On typical throughout the country it will certainly cost about $12.00 a year.

magicJack will certainly provide limited exceptions because that hardship situations for people who make a 911 call prior to July 1, 2013 and also will post notification or email these certain customers later worrying the eligibility.

These unfortunate changes were made crucial because certain emergency 911 Districts in certain jurisdictions asked for we effort to bill on their behalf and benefit.


I wonder how many human being are going to get really steamed at magicJack because that not informing us before-hand the they to be going come disable e911 services. I recognize I am. They had actually plenty the time to figure this out. Apparently, this is other that’s been in the works v the us federal government since January, so it’s not like Dan couldn’t have actually warned us about the change before making it. Instead, the disabled e911 first and then emailed us as one afterthought.

For my instance, I discovered out the charge will be $4.35 per year for 911 services. (See the chat assistance transcript ns guess I’m okay v that, considering it’s supposed to it is in a pass-through fee that directly benefits my neighborhood 911 service providers. But what happens as soon as I move?

Update: It’s no $4.35 per year. The would have been $4.35 till my maker renewal in November–a tiny less than 3 months. It turns out magicJack desires to charge me $18.00 per year. I’m not sure I’m willing to do that, for this reason I have actually to consider my options. As soon as I went back today to inspect out the price it to be $4.26 rather of $4.35, probably since it’s a work later?

What Dan did may be legal, but it to be not great business practice. Exactly how many human being are going to endure n the next pair weeks because they needed 911, however had the disabled without your knowledge? Yikes. This was poorly implemented. This is a business without any plan of action to inform their client of serious alters before-hand. It’s time come fire their public relations manager and also pay who to execute the job right.

Chat through magicJack conversation support:

Please wait because that a website operator come respond.

girlfriend are currently chatting through ‘Destiny’

Your concern ID because that this chat is LTK11153012140704X

Destiny: Hello, exactly how may I aid you?

Destiny: how are friend today?

Chris: hi Destiny, I just received an e-mail from “Dan” saying i would start being charged for e911 services. Exactly how will i be notified?

Destiny: No worries, i will do my all ideal to offer all the information that you wish to have.

Destiny: give thanks to you for waiting, as I have checked it below in our finish the 911 have new update the to continue to use there service to have actually the 911, over there is a dues for proceeding the 911.

Destiny: The alters made through the 911.

Chris: Destiny, I review that in the email. How much will certainly I be charged and will ns be informed of the precise charge before it is charged against my credit transaction card?

Destiny: follow to the 911 that the stated that that is count to your location how much the fee.

Destiny: you re welcome click here

Chris: Okay

Destiny: educate me when you currently log in , say thanks to you.

Chris: top top the 911 tab the still only tells me the it can be everywhere from $6 come $60. That’s much more than the price of magicJack yearly phone service at $60.

Destiny: Please click on the account tab climate hit on the 911

Destiny: that is only the example that given by the 911.

Chris: It states the exact same thing as the email. Nothing else. Is over there anything you can tell me about the _exact_ charges to _me_?

Destiny: please scroll down.

Destiny: deserve to you view CLICK come ENABLE.

Destiny: If correct please click on the that.

Destiny: then choose the ar that you have there.

Chris: Okay, it says $4.35 come enable. What’s strange is that I had 911 enabled up come this morning. Now I find that it’s been disabled there is no my knowledge. Is that also legal?

Destiny: Yes, since the made by that 911 service.

Chris: the sentence is not well formed. Ns don’t recognize what friend mean.

Chris: could you rephrase, please?

Destiny: every the charges the you watch there is made by the 911, if you ask me if the is legal, YES the is legitimate .

Destiny: all the fees the you pay to proceed the company of the 911 is goes come the 911 fund not come us.

Chris: I’m no asking if the fee is legal. Up until this morning, I had 911 enabled. Or at the very least I *thought* it was. If I had tried do a 911 call, ns would have been ill-informed. I would not have gotten through. I was not given notification that 911 had been disabled through magicJack. _That_ is what I’m questioning the legality of.

Chris: Why didn’t magicJack give prior notification that they would simply disable everyone’s 911 service?

Destiny: We room not the one who made that the 911.

Chris: That’s no a reasonable sentence again, Destiny. 911 is no an organization.

Destiny: us dont have actually authorize to disabled her 911 the is the many import number the we have to keep.

Chris: could you you re welcome rephrase?

Destiny: This is not a bill, but a an option for you as defined If you decide you will certainly not pay, you execute not need to take any type of action.

Destiny: because of recent changes, magicJack will start to fee for 911 services for 911 capability. If you decide to proceed to get certain restricted 911 phone call privileges as explained in our TOS, you will need to go to and also fill out the important forms and give brand-new debit/credit card information.

Destiny: magicJack will certainly not profit by collecting this pass v charges for the 911 authorities.

Destiny: The charges will certainly be billed yearly by email and also may expense anywhere from $6.00 to over $60.00 a year. On mean throughout the nation it will certainly cost about $12.00 a year.

Destiny: magicJack will certainly provide minimal exceptions because that hardship instances for human being who made a 911 call prior to July 1, 2013 and also will post an alert or email these details customers later worrying the eligibility.

Destiny: these unfortunate transforms were made vital because details emergency 911 Districts in specific jurisdictions asked for we attempt to invoice on your behalf and benefit.

Destiny: that all we have actually here in our end the given by the 911.

Chris: however someone did disable present 911 organization at magicJack. Yesterday, 911 to be enabled. Today it is not. I obtained no prior notice that it would certainly be disabled. I would have expected at the very least a week an alert – maybe two. We obtained none.

Destiny: I recognize that.

Chris: Destiny, I’m not upset in ~ you. I’m upset at exactly how Dan and also Ymax handled this situation. Lock did not notify civilization that they would certainly be disabling existing 911 services prior to they started charging. That’s really bad service practice.

Destiny: yet we dont have actually any access to 911 , the have the right to do what the want.

Chris: Obviously before this morning magicJack did have accessibility to 911 services because it to be enabled. Currently it is not.

Destiny: thank you for waiting. I’ll be through you in just a moment.

Destiny: through the way, we only procedure a inquiry to the 911, once all the inquiry made the 911 is the one to continue to finish the transaction.

Chris: magicJack customers were not notified prior to the fact. We were informed after the fact. I keep all mine emails. The just one ns received around e911 services was indigenous this morning. We got no prior notification that 911 would be reduced off on a particular date (today).

Destiny: give thanks to you for that information.

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Destiny: No issues I will likewise raise this problem to our higher department so the they will also looking to this issue

Destiny: may I have actually your best email resolve so that we will send friend a email if us have much more update to her concern?

Chris: I’m saying the is negative business. You’re walk to have a many of very unhappy customers that think they’re still linked to 911.